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Support Center
Welcome to the Fix Helpmate Support Center. We have divided support into sections to help you easily locate what you are looking for and fix your problem immediately.
Note: The latest version of Fix Helpmate is 1.0. To have the best utilities for your PC health and performance, please ensure that you have this latest version installed.
Step 1 of 2: what's the key reason for your Enquiries regarding Fix Helpmate?
Sales & General Enquiries - How to purchase, where to purchase, how to trial etc.
Registration and License Code - Lost license code? How do I register? What is my license code?
How to Use our Products - How do I clean the registry?
Technical Support - Program errors, infections, malware, help with technical queries.
Step 2 of 2: Choose a General Question for Fix Helpmate
Q: "An error occurred when trying to replace the existing file. DeleteFile failed; code 5."
A:
Solution 1: Please make sure to exit the Fix Helpmate program prior to any updates; Fix Helpmate requires to close the running application to successfully finish the updating process. To make sure that the Fix Helpmate program has been totally closed, please check the Fix Helpmate icon on the system tray: if there were still the icon on the system tray, please right click the icon and then click Exit to close the program; if there were not, the Fix Helpmate had been successfully closed, and then you could proceed the update process.
If the Solution 1 can not solve this problem properly, please refer the Solution 2 for further help.
Solution 2:
Please temporarily disable or exit the anti-virus programs on your computer, some of which are blocking any registry writing on the system startup entry and thus Fix Helpmate could not properly be installed on the user' PC; Fix Helpmate does write into the startup entry in order to notify the user that there are problems needed to handle with, however, it does conflict with some anti-virus programs.
Q: How do I uninstall Fix Helpmate™?
A: To uninstall Fix Helpmate™ please do the following:
Close Fix Helpmate™ if it is currently running.
Uninstall Fix Helpmate™ from the Control Panel's Add/Remove Programs utility.
Or you can run Fix Helpmate™ uninstall utility from Start menu\Fix Helpmate™ programs group.
Q: Can I choose not to run Fix Helpmate™ at Windows™ Startup?
A: Just press "Options" at the top of Registry Genius, unselect "Run at Windows startup", then click OK.
Q: Will Fix Helpmate™ work on a Mac? Linux?
A: Fix Helpmate™ is currently compatible with Microsoft Windows™ 98/Me/NT4/2000/XP/2003/Vista. There are no plans at this time to create a version compatible with the Mac, Linux, or any other non-Microsoft Operating System.
Q: I've lost my serial number. What do I do?
A: If you have lost your serial number you may request a copy be sent to you. If your registered email address remains unchanged, simply click on the link below to receive your license details.
To request your Fix Helpmate serial number, click here.
Q: I've changed my registered e-mail address. What should I do?
A: If your registered e-mail address has changed since ordering the product, please contact customer service and include your name, your previous e-mail address, the product name, and your order number (if known).
Q: How can I get back Fix Helpmate after I reinstall the system (or upgrade my PC system to Vista)?
Secondly, start Fix Helpmate and click the "Register" button, then copy and paste the name and license number you were supplied with when you purchased into the textbox blank.
Product Enquiries
Q: What is the registry?
A:
The registry is a key component of the Windows™ operating system. Without it, Windows™ would not be able to run. The registry is stored on your computer in several files and depending upon your version of Windows™, there will be different files and different locations for these files.
Q: How does registry take effect on my PC?
A:
The Windows registry is a database repository of information about a computer's configuration. Installing and uninstalling software will make your registry a mess, leading to decreased PC performance and causing computer crashes.
Q: What is Fix Helpmate™?
A: Fix Helpmate™ is an award-winning Windows™ Registry Cleaner that helps you scan your PC, safely and cleans the errors & invalid entries causing system slowdown, freezing, and crashing. Fix Helpmate™ repairs registry problems to prevent issues and speedup your computer performance.
Fix Helpmate™ uses a high-performance detection algorithm to quickly identify missing and invalid references in your Windows™ registry. With a few easy steps Fix Helpmate™ will scan your entire Windows™ registry for any invalid or obsolete entries and provide a list of the registry errors found. You can then choose to selectively clean each item or automatically repair them all.
Q: How often do I need to clean the registry?
A: Run Fix Helpmate™ every week to keep your Windows™ Registry free from errors and keep your computer running smoothly.
Q: Is your program easy to use?
A: Yes, it is extremely easy to use. If you can use a computer, you can use our software.
Q: Why is the Registered version better than trial one?
A: The Free trial version of Fix Helpmate is designed to identify missing and invalid references in your Windows registry. It is just partially functional.
Registration of Fix Helpmate allows you full access to scan your entire Windows registry for any invalid or obsolete entries and provide a list of the registry errors found. After that you can choose to clean list items with selection or automatically repair them all. This will allow you to fully enjoy all functions of Fix Helpmate.
Sales Enquiries
Q: How much does Fix Helpmate Cost?
A: The Full Price of Fix Helpmate is US $ 39.95(5 Products Bundle for 1 Computer), including a 1 year unlimited upgrade license.
Q: How many payment methods for purchasing Fix Helpmate?
A: You can purchase Fix Helpmate via Credit Card, PayPal. We also accept Bravo, Euro Card, JCB, Novus, Master Debit and Visa Debit.
Q: Are all my personal details secure?
A: Yes. fixhelpmate.com will not collect or use any information about the visitors to the Web Site and your visit to the Web Site is anonymous.
The information you provide will not be used for any other commercial purposes and will not be sold, rented, leased or otherwise forwarded to any third party with the exception of our sales processor Click Bank, who will process your orders and distribute the goods or services that you have requested.
A: Absolutely! All orders are backed by our unconditional 8 week money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail for a full refund. Order Fix Helpmate™ now, completely Risk-Free!
Q: Do you offer tech support?
A: Yes, we offer Free technical support 24 hours a day, 7 days a week. Click here to Contact us.
Q: Why I am still experiencing Popup?
A: Fix Helpmate is able to detect and remove certain types of Popup under the circumstance that they are caused by spyware or malware infection. Many advertising Popup are not deemed malicious and Fix Helpmate may not be able to stop them.
Q: How can I update Fix Helpmate to the latest version?
A: Generally, you can either customize automatically or manually update from the “Options”button to process online update if there is any newer version available. When you are ready, need not rebooting your PC, Fix Helpmate should now run at the newest version.
I would like to contact Customer Support for further assistance
TESTIMONIALS
Thank you very much for your excellent service 10/10 thanks to you my computer is running like 747jet again.
-Cheers Barry -Australia
Fix Helpmate program found over 1300 problems with my computer and was able to fix them all. I'm now able to use my system without being afraid that it's going to crash in the middle of something.
- Mike Todd - San Francisco, US
First of all thanks for the system startup feature, I had all kinds of junk starting up in the backround and now that I removed them it made my computer run much faster!
- Brian - Illinois, US
Fantastic programme!. After the first scan and the use of the optimizing utility for startup programmes, the speed of my computer increased by 20-30%. Had decided to reinstall my operating system before using 1 Click Utilities , but now things are running smoothly. Thanks!
- Mats Forsberg
